Professional Summary

Highly motivated and detail-oriented professional with 13+ years of experience across retail, insurance, and entrepreneurial business operations.

Proven expertise in administration, coordination, documentation, and customer relationship management. Strong track record of improving operational efficiency, maintaining accurate records, and supporting high-performing teams.

Recognized for excellent communication, customer conversion, and organizational skills, with a consistent ability to deliver results in fast-paced environments.

Currently seeking an administrative or office management role within banking or corporate environments.

Core Skills

Business Operations & Planning
Administrative Coordination
Accuracy & Compliance
Billing, Data Entry & Reporting
Scheduling & Workflow Management
Customer Service & Sales Conversion
Inventory Management
MS Office Suite

Professional Experience

Assistant Manager

Kay Jewelers — Stamford, CT, USA Apr 2023 – Jan 2026

Career Growth: Jewelry Consultant → Key Holder → Assistant Manager

Key Achievements

Recognized as Best Sales Executive (2023 & 2024)
Promoted twice within 12 months based on performance and leadership
Selected for direct mentorship by District Manager
Earned DCA Certification and Graduate Gemologist credentials

Responsibilities

Managed front-end and back-office operations, including cash handling and reconciliation
Maintained accurate records, reports, and compliance documentation
Trained and mentored new hires, improving onboarding efficiency
Supported store sales targets through team coordination
Delivered high-conversion customer service and relationship building
Resolved customer escalations professionally
Assisted in scheduling, operations, and daily workflow management

Entrepreneur

Why Not? The Designer Studio — Bangalore, India Jul 2012 – Jul 2024

Founded and scaled a women’s fashion retail business from concept to profitability
Managed daily operations including sales, inventory, sourcing, and merchandising
Built a loyal customer base through personalized service and relationship management
Planned and executed marketing and promotional strategies
Handled budgeting, expense control, and financial tracking
Coordinated with suppliers and vendors for quality sourcing
Recruited, trained, and supervised staff
Analyzed market trends to drive growth and expansion
Improved operational efficiency and workflow processes

Agency Coordinator

Max New York Life Insurance Co. — Jamshedpur, India Jun 2008 – Oct 2009

Processed insurance applications and policy documentation with high accuracy
Maintained confidential client records and compliance documentation
Coordinated agent onboarding, training, and scheduling
Managed billing, premium payments, and renewals
Assisted clients with policy-related inquiries and support
Ensured 100% accuracy in reporting and record management
Supported administrative and operational functions of the branch

Event Manager

Dream Wedding Architects — Mumbai, India Apr 2004 – Jun 2007

Planned and executed end-to-end wedding events
Managed vendors, venues, logistics, and event timelines
Oversaw budgeting and financial planning for events
Delivered customized client experiences
Coordinated on-site event execution and guest management
Ensured high client satisfaction and repeat referrals

Education

Master of Commerce Mumbai University, India — 2008

Bachelor of Commerce Sydenham College of Commerce, Mumbai — 2006

Diploma in Event Management National Institute of Event Management, Mumbai — 2005

High School Diploma Loyola High School, Jamshedpur — 2003

Certifications

DCA Certification — 2025
Graduate Gemologist — Gemological Institute
GSI Certification — 2024

Accomplishments

President’s Award — Scouts & Guides
0% Discrepancy Award — Max New York Life (Pan India Level)
Best Social Worker — Urban & Rural Community Development
Chairperson & Advisor — College Social Service League